Returns and Refunds

We take pride in providing products of excellent quality, however due to the natural nature of the products on offer, imperfections and/or size deviations may occur. As such we are unable to offer refunds, guarantees or exchanges on any items sold in our discounted outlet store.

  • In order to proceed with your checkout you will need to acknowledge that we are unable to offer any exchanges/refunds on the products sold in our store and that all items are sold as is. 
  • Should you require additional information or images of the products on offer please do not hesitate to contact us.

Cancellations

Should you wish to cancel your order this needs to be done immediately after placing the order and before the items are shipped.

  • To cancel the order please contact us directly via phone +27 (0) 41 992 4880 or email schandreb@hinterveld.com
  • We will confirm the order cancellation via email.
  • All refunds from cancelled orders will be processed via Pay Fast and into the account you used to place the order.
  • Bank Charges and handling fees may apply.